This is an independent visitor’s guide. It is not the official website of Genting Hotel, Genting Casino or Resorts World Birmingham, and this guide is not affiliated with, endorsed by or operated by Genting Casinos UK Limited. For bookings, current offers and authoritative information, visit the hotel’s official website or the casino’s official website.
Grand Gaming Stay
Responsible gambling

Gambling responsibly

Plain information about age rules, the risks of gambling, and how to get help or take a break, whether or not you ever read the rest of this guide.

Age restriction

Entry to any licensed casino gaming floor in Great Britain, including the one described on this site, is restricted to over-18s. Operators run age-verification checks, typically a Challenge 25 policy, and will ask for photo ID from anyone who appears younger.

Gambling involves risk

Gambling is not a way to make money and should never be treated as a solution to financial difficulty. No game offers a guaranteed outcome, and the odds are structured so that, over time, the operator retains an edge. If you gamble, only do so with money you can afford to lose, and treat it as entertainment with a cost, not an investment.

Self-exclusion: SENSE, not GAMSTOP

Land-based casinos in Great Britain, such as the one covered by this guide, use the SENSE scheme (Self Enrolment National Self Exclusion) to let people exclude themselves from visiting in person. This is a distinct scheme from GAMSTOP, which only covers online gambling websites and apps. If you want to stop yourself from entering a physical casino, SENSE is the relevant route, not GAMSTOP; signing up to one does not cover the other.

Independent help and support

  • National Gambling Helpline (GamCare) Free, confidential support around the clock. Call 0808 8020 133 or visit gamcare.org.uk.
  • GambleAware Information and advice on gambling harms. Visit gambleaware.org.
  • Gamblers Anonymous Peer support meetings across the UK. Visit gamblersanonymous.org.
  • SENSE self-exclusion Self-exclude from land-based casinos across Great Britain. Visit senseselfexclusion.com.

These links are provided as plain information, not as endorsements or trust marks, and none of these organisations is affiliated with this guide.

This guide is not a gambling operator

Grand Gaming Stay does not operate any form of gambling, holds no gambling licence, and cannot process a self-exclusion request on anyone’s behalf. Use the official links above, or contact the venue directly.

Information on this page was last checked on 2 September 2026.